At Monacom, we are committed to providing you with the best customer care services. Our team of dedicated Customer Service personnel will answer and resolve your queries - only a phone call away, we are available all day, 7 days a week. So when you need help, we'll be there.
Monacom's vision is to become Nigeria’s leading service organization, and we are currently implementing best practice processes and technologies to improve on the services we provide to you.
We would love to have your ideas and suggestions to help us achieve our aim to give you the best service possible.
Contact us
We encourage you to contact us whenever you have any question or concern with regard to our products and services. You can conveniently contact Monacom Customer Services through any of the following ways:
Call us on the telephone
Directory Enquiries: Dial 01 621 2220-9
Reach us by fax
Facsimile: 6211135
Send us an email:
customercare@monarchng.com (Or click here to fill the feedback form)
Send us a letter:
The Customer Support Manager
Monarch Communications Limited
2, Agoro Odiyan Street
Victoria Island , Lagos.
Complaints
At Monacom, we're doing all we can to make sure our products and services meet your needs. So, we encourage you to contact us on the telephone, or to visit us to discuss any problems you may have. In most cases your query will be resolved immediately.
However, should you wish to make a formal complaint about any of our services, please raise your concerns in writing and send them via fax, email or letter through the contact channels listed above.
We will aim to get back to you promptly.
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